Refund policy

Eligibility for Returns / Replacement

We accept return or replacement requests only in the following cases:

• Damaged product received

• Wrong product delivered

Conditions

• Must be reported within 24–48 hours of delivery.

• A full unboxing video from start to end is mandatory.

• Product must be unused and returned with original packaging.

Not Eligible for Return/Refund

• Custom-made idols

• Personalized orders

• Pichwai artworks

• Items damaged due to customer mishandling

• Claims without unboxing video

Refund Processing

• Once approved, refunds are processed within 7–10 working days.

• Refunds will be issued to the original payment method.

Cancellation Policy

• Standard products: cancellable within 12 hours of placing the order.

• Orders cannot be cancelled after dispatch.

• Custom orders cannot be cancelled once work has started.